FAQ

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I am new to Fanatics Auctions – where do I start?

Everyone is invited to browse or search through our auction listings for items on FanAuctions. If you see something you would like to bid on or add to your 'Watch List', you must first register. Please note, this will be a separate registration from your Fanatics.com account.

Is there a buyer's premium?

No. Every item featured in FanAuctions will end with a zero percent buyer's premium.

How do I bid?

You will need to be registered with FanAuctions to bid. Once you are ready, enter your bid amount and click 'Bid Now'. Please note, bids are FINAL once placed.

How do I register?

It takes just a few minutes to register. To complete the registration process, you will need to provide information such as your username, full name, address and email address.

Do I need a separate account for Fanatics.com?

Yes, the Fanatics.com network does not currently support a single sign-on feature between Fanatics.com and FanAuctions.

Can I update my registration information?

Yes, – you can update your account information at any time. FanAuctions users are expected to maintain valid accounts by keeping their contact information up to date. Invalid payment information may cause a delay in shipping of your FanAuctions item. Please review your contact information within My Account > Update User Info.

What do I do if I have forgotten my username and/or password?

If you have registered before but do not remember your username and/or password, you can have it sent to you via e-mail by clicking Log In > Forgot Password? and entering the e-mail address associated with the account.

Do I need to use a credit card to bid?

Yes. – To ensure fair bidding, a valid credit card will be required to bid on an item. Your credit card information is required only for the first time you place a bid. By providing your valid credit card information, you authorize FanAuctions to make a temporary authorization to your credit card account to verify the information you provide is valid. This credit verification will occur each time you provide a different credit card in the bidding process.

What kind of credit authorization or credit check do you require?

For some auctions and/or bid amounts, we may require you to provide a credit card authorization, references, identification, and/or complete other steps designated by us (such as a deposit), to verify your eligibility and financial status. Credit determinations are made by us in our sole discretion, at any time before, during, or after the auction. We also reserve the right to not accept, reject, or refuse to honor a bid at any time in our sole discretion.

What about the privacy of my information?

FanAuctions is fully committed to protecting your right to privacy within our online auction community. The release of any users' personal information for reasons other than those specifically connected with FanAuctions is prohibited. Please visit our Privacy Policy page for full details.

Where can I monitor my bidding activity?

You can monitor all your bidding activity from within My Account > Bid Status

What is a 'maximum bid amount'?

Your maximum bid amount is the highest price you are willing to pay for an item. You should determine the most you are willing to pay for an item and then enter a single bid at that amount in the Bid field.

Can I increase my maximum bid after I have placed a bid?

Yes – If your maximum bid amount has been outbid, you can either place another maximum amount or enter each subsequent bid one at a time. Please note that you can only increase a subsequent maximum or incremental bid. To increase your current bid amount, simply return to the listing and enter and submit a new, higher maximum bid amount.

How are bid increments determined?

We set bid increments on an item specific basis at our sole discretion. Bid increments may vary per item,

How will I know if my bid is no longer winning?

We will send you an e-mail when your bid is no longer winning. However, there can be unpredictable delays in e-mail transmission. We suggest that you regularly visit FanAuctions to check your bid status.

Why does it appear that I am having to place multiple bids for my bid to be accepted?

This is because a bidder has placed a proxy bid (a higher maximum bid). You can place a maximum bid of your own to try to outbid the current offer, or you may choose to continue bidding in the increments indicated until your bid is accepted.

I appear to have been outverbid by an amount smaller than the bid increment. How has this occurred?

The other bidder had placed a higher maximum bid. In some cases, it's possible that another bidder's standing maximum bid is greater than yours, but by less than the bid increment. In this case, the other bidder will be winning at exactly their maximum bid.

What if I accidentally bid the wrong amount?

Bids are automatically accepted as entered by the bidder. If you accidentally entered and submitted the wrong bid amount and would like to change it, you may seek to do so by contacting us. Time permitting, our customer service agent will verify your identity and will attempt to correct the bid amount or withdraw your bid. No requests to change or withdraw a bid submitted via e-mail, chat, or other communication method will be accepted. We also cannot guarantee that we will be able to accept or make a bid change or withdrawal, especially when there is little time between your bid and the end of the auction. Thus, please use caution when bidding.

Can I retract a confirmed bid?

Your confirmed bid can only be retracted under special circumstances should you choose to submit a formal request by contacting FanAuctions directly.

What kind of authentication will be provided with each item?

Each item listed is accompanied by a letter of authentication. The proper authentication will be specified in each product description.

What is my 'Watch List'?

You can use the ‘Watch List’ feature to keep track of items you want to monitor closely. On each auction listing page there is a link titled 'Add to Watch List'. Click on that link to add an item of interest to your list.

What is a 'Reserve Price Auction'?

In a 'Reserve Price Auction,' FanAuctions has the option of setting a reserve price, which is the minimum amount that will be accepted as the winning bid for an item.

What is Real Time Bid Refresh?

The Real Time Bid Refresh feature is in place in order to deliver the best possible online auction experience by presenting the most up-to-date auction information, including Auction Time Remaining, Bid Count, and Current Bid Amount. When a new bid is placed or an auction goes in to Bid Extend, the most recent auction information will automatically be presented on the screen without the need to manually refresh the current browser page.

What is 'Auto Bid Extend'?

The Auto Bid Extend feature ensures that bidders will always have a chance to challenge bids placed in the final seconds of an auction. If a bid is placed in the last 5 minutes of an auction, the auction will automatically extend for an additional 5 minutes from the time of the latest bid. The auction will close once all bidding activity has stopped for a period of 5 minutes.

What is extended bidding and how does it work?

Upon the initial close of the auction, all items that have received bids will enter the extended bidding phase. Once the auction is in the extended bidding phase, all bidders who placed bids on the item but were outbid will have 5 minutes to bid again. If another bid is placed during the extended bidding phase, the 5-minute timer will continue to reset until all bidding on all items concludes. Once 5 minutes have passed without any additional bidding, the auction will officially close. During the extended bidding session, you may only bid on the item(s) you placed a bid on during the initial auction period. You will not be permitted to place a bid on any other items.

How will I know if I win?

Winners will be notified via e-mail.

How do I pay for a winning auction?

Payments will be captured and processed through our secure payment centers using the credit card entered during the bidding process. If the payment fails, you will be notified by email with next steps to complete payment.

When will I be charged for my order?

When the auction closes an order will be generated for the winning bidder. It is at this time that payment is processed via the credit card on file. Invalid payment information may cause a delay in shipping of your FanAuctions item.

Will I be charged sales tax on my order if I am the winning bidder?

Sales tax is charged for orders shipped to U.S. states where we have a business presence and/or we have determined sales taxes are applicable. Items shipped to APO / FPO military addresses are not subject to taxes. The amount of state sales tax charged is based on current tax rates. Please note the sales tax amount does not reflect on the bid price. You will not receive notification before the charge. The sales tax is applied once your winning bid is accepted and your method of payment is charged. ***Shipping addresses located in the following states will be charged associated sales tax: Alabama, Arkansas, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, North Carolina, North Dakota, Nebraska, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin & Wyoming.

What is the expected delivery time of an auction item?

All items ship within 3-5 Business days upon receipt of payment, unless otherwise denoted on the product page (some exceptions with event-specific or game-used product). Delivery method may vary by item type and location. Because of delays and difficulties associated with COVID-19, the exact delivery method and timing of delivery are outside of our control.

What is your return and refund policy?

For any questions about your order, please contact us.

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